THE MOST COMMON DROP AREAS
After a vehicle has been collected by an operator, there are several locations it can be towed or transported to. Here are the most common drop locations a light-duty operator would take a vehicle.
THE IMPORTANCE OF KNOWING THE AREA
Some digital dispatching services have navigation technology built in to the applications or will synch with navigation applications. Regardless, once an address is received, it can be entered into a smart phone navigation system or stand-alone GPS device in the truck. Even if an operator feels they know the area well, using a navigation program is recommended as many smart phone apps will now account for traffic, construction, tolls and other factors that could impact reaching the customer in a timely fashion.
REMEMBER
While smart phone applications are the most efficeient form of navigation, WreckMaster recomends keeping maps for the local area stowed in the truck in the event that the smart phone is misplaces, or the battery has died.
THE DISPATCHER
Sometimes navigation is not as simple as entering an address into a smart phone application. An operator may often need more information to help locate the customer. For instance, if a customer is broken down in a shopping mall parking structure, they may be difficult to find. Whenever possible, the dispatcher should collect detailed information on the customer’s location, however this responsibility will sometimes fall on the operator. The dispatcher should provide the operator with the customers phone number in case they are unable to locate the casualty.