Ways to Keep Good Operators
WAYS TO KEEP GOOD OPERATORS
- Motivate your employees as often as possible
- Review major jobs and give props where they are due during weekly/monthly meetings
- Encourage training and certification
- Pay for external training, even if it isn’t directly related to towing
- Management, mechanic or other skilled training
- Pay for external training, even if it isn’t directly related to towing
- Have regular meetings
- Have a weekly / monthly meeting and outline what’s going well, what could be better and ask for feedback from staff
- Insist on quality
- Quality of service, image, attitude, sales
- Set monthly and yearly goals
- Total number of jobs, money earned, etc.